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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

In UAE: we offer free shipping for orders with value over 300 AED. If your order is below 300 AED, we offer a flat shipping depending on your location within UAE:

 – Dubai: 18 AED

-Abu Dhabi, Sharjah, Al Ain, Fujairah, RAK, : 18 AED

– Remote Areas: 25 AED


Outside UAE: We are partnering with couriers to offer you the best shipping options. The shipping fees will be calculated at checkout once you place an order. 

Placing multiple booking/orders/shipments may result in multiple postings to your or the cardholder’s monthly statement.

Which payment methods are accepted in the Online Shop?

We accept online credit card payment and Cash On Delivery. 

How long will delivery take?

The time frame for order delivery is divided into two parts:

(a) Processing time: Order verification, pick and pack orders. Most orders are sent to Zensouk for dispatch within 24 hours after the order is placed.

(b) Shipping time

Shipping In UAE: This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, items usually take 1 to 2 business days in Dubai (but can take longer from time to time in some cases), 3 business days in other emirates, and up to 7 days in remote areas.

Shipping outside UAE: Generally, orders shipped internationally varies greatly depending on the country you are ordering from. The shipping time will be calculated at checkout once you place an order.

How secure is shopping in the Online Shop? Is my data protected?

We respect the privacy of our valued customers and do not share any of our customer’s personal information with third-party vendors.

What exactly happens after ordering?

Once you have checked out your order, you should receive an e-mail from us acknowledging your order.
We aim to process and dispatch all orders within a couple of working days. Once we have dispatched your order, you will receive an e-mail confirming your order, along with an accompanying invoice.

Do I receive an invoice for my order?

Yes, once the order has been completed, you have the option of printing out or download an invoice for your purchase in your register account. You will also receive an email confirmation of your order with full details. After delivery, you will also receive a physical copy of the receipt with your product.

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